Q: What is Magbly?
Magbly is a Taiwan-based online store founded by Jodie, a longtime lover of travel in Japan. We carefully curate genuine leather bags, wallets, and accessories from Japanese brands, focusing on timeless design, quality materials, and pieces that become more beautiful with use.
Q: Are your products from Japanese brands?
Yes. Our collection features products from carefully selected Japanese brands. We choose pieces that reflect the thoughtful design, craftsmanship, and everyday functionality we love about Japanese products.
Q: Are your products made in Japan?
Not necessarily. While the brands we carry are Japanese, manufacturing locations may vary by product. Please refer to the individual product page for specific country-of-origin information.
Q: Are your leather products made from genuine leather?
Yes, products described as genuine leather are made with real leather, with many of our collections featuring genuine cow leather. Material information is listed on each product page.
Q: Why does the leather look slightly different from the photos?
Genuine leather naturally varies in grain, texture, wrinkles, markings, and color. Hand-dyed leather may also have subtle differences from piece to piece. These characteristics are part of the natural beauty of leather and make each item unique.
Q: Will the leather change over time?
Yes. Genuine leather can gradually soften and deepen in color with use, developing a unique patina over time. How it ages will depend on use, storage, sunlight, moisture, and other conditions.
Q: Where do you ship from?
All Magbly orders are carefully prepared and shipped from Taiwan.
Q: Do you ship to the United States?
Yes. Magbly.com currently serves customers in the United States. Orders are shipped from Taiwan via international shipping.
Q: How long does shipping to the United States take?
Orders are typically processed within 5 business days. After shipment, delivery to the United States generally takes approximately 7–14 business days. Under normal circumstances, please allow approximately 12–19 business days from order placement to delivery.
Q: Do I need to pay customs duties or import taxes?
Magbly covers applicable customs duties and import taxes for orders shipped to the United States. If you are unexpectedly asked to pay customs duties or import taxes upon delivery, please contact us before making payment whenever possible.
Q: Do you offer free shipping?
Please refer to the current shipping offer displayed on our website. During promotional periods, eligible orders may receive free shipping.
Q: What is your return policy?
You may request a return within 7 days of receiving your order. Items must be unused, unworn, and returned in their original condition with all packaging, tags, and accessories.
For returns due to personal preference or change of mind, customers are responsible for return shipping costs to Taiwan. If you receive an incorrect, damaged, or defective item, please contact us with photos so we can assist you.
Q: Do you offer exchanges?
We currently do not offer direct exchanges. If you would like another item or color, please return the original item according to our Return & Refund Policy and place a new order.
Q: Will orders over US$2,500 be shipped separately?
Yes. For orders with a total value exceeding US$2,500, Magbly may divide the order into multiple shipments to comply with applicable Taiwan customs and export requirements.
You may receive your order in separate packages and at different times. There will be no additional shipping charge for split shipments arranged by Magbly.
Magbly will continue to cover applicable customs duties and import taxes in accordance with our shipping policy.
Q: How can I contact Magbly?
We’d love to hear from you. For questions about products, orders, shipping, or returns, please contact us at:
We aim to respond within 1–2 business days.