Shipping policy

Shipping Policy

Last Updated: October 2026

Thank you for shopping with Magbly.

All Magbly orders are carefully prepared and shipped from Taiwan. We aim to provide a simple and transparent international shopping experience from the moment you place your order until your package arrives.

Order Processing

Orders are typically processed and shipped within 5 business days after your order is confirmed.

Business days are Monday through Friday, excluding public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Please note that the processing time is separate from the estimated delivery time.

Shipping to the United States

Orders to the United States are shipped from Taiwan via Chunghwa Post (Taiwan Post) Air Mail.

After your order has been shipped, the estimated delivery time to the United States is approximately:

7–14 business days

Including order processing time, please allow approximately 12–19 business days from the date your order is placed for your package to arrive under normal circumstances.

Delivery times are estimates and cannot be guaranteed.

Customs, Duties & Import Taxes

Magbly covers applicable customs duties and import taxes for orders shipped to the United States.

Our goal is to make international shopping as simple and transparent as possible, so customers should not be responsible for standard customs duties or import taxes associated with their Magbly order.

If you are unexpectedly asked to pay customs duties or import taxes upon delivery, please contact us before making payment whenever possible. We will review the situation and provide further assistance.

Additional charges resulting from incorrect or incomplete customer information, refused deliveries, or circumstances outside of the normal import process may not be covered by Magbly.

Delivery Delays

International delivery times may occasionally be affected by circumstances outside of our reasonable control, including:

Customs clearance
Local postal service delays
Severe weather
Public holidays
Peak shopping seasons
Transportation disruptions
Other unexpected international shipping delays

While we will do our best to ensure your order arrives as smoothly as possible, Magbly cannot guarantee an exact delivery date.

Tracking Your Order

When tracking information is available, it will be included in your shipping confirmation email.

Please allow some time for tracking information to become active or update after your order has been shipped.

For international shipments, tracking updates may occasionally take longer while the package is being transferred between postal services or undergoing customs processing.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible.

If your order has not yet been shipped, we will do our best to update the shipping information.

Once an order has been shipped, however, we may not be able to change or redirect the delivery address.

Any additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the responsibility of the customer.

Lost or Significantly Delayed Packages

If your package appears to be significantly delayed or lost in transit, please contact us.

Magbly will assist you in contacting the shipping carrier and investigating the status of the shipment.

If a shipment is confirmed as lost by the carrier, we will work with you to provide an appropriate resolution based on the circumstances and applicable consumer protection laws.

Returned or Unclaimed Packages

If a package is returned to Magbly because of an incorrect or incomplete shipping address, refusal of delivery, or failure to collect the package, please contact us.