Refund policy

Return & Refund Policy

At Magbly, we hope you love your purchase. If for any reason you are not completely satisfied, you may request a return within 7 days of receiving your order.

Returns

To request a return, please contact us within 7 days of the delivery date. Returns requested after this period may not be accepted.

To be eligible for a return, the item must be unused, unworn, and in its original condition, with all original tags, packaging, and accessories included.

All approved returns must be shipped back to our return address in Taiwan. Please do not send your return until you have contacted us and received return instructions.

Return Shipping Costs

For returns due to a change of mind, personal preference, or other reasons unrelated to a product defect, the customer is responsible for all return shipping costs to Taiwan.

Original shipping charges, if any, are non-refundable.

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery and provide photos showing the issue. Once the issue is confirmed, Magbly will cover the reasonable return shipping costs.

Please contact us before returning a defective or incorrect item so that we can provide the appropriate return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the return status.

If your return is approved, the refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process and post the refund.

Items that are returned used, damaged, incomplete, or in a condition different from when they were originally shipped may not be eligible for a refund.

Exchanges

We currently do not offer exchanges.

If you would like a different item, size, or color, please return the original item in accordance with our return policy and place a new order for the item you would like.

Natural Leather Characteristics

Please note that genuine leather is a natural material. Variations in color, grain, texture, wrinkles, small marks, and other natural characteristics may occur from piece to piece.